Comments on: Apple iTunes Music Store Support http://skeltoac.com/2006/02/21/apple-itunes-music-store-support/ First name: Andy. Last name: Skelton. Tue, 07 Feb 2012 20:10:19 +0000 hourly 1 http://wordpress.org/?v=3.4-alpha-19814 By: A Different Ben http://skeltoac.com/2006/02/21/apple-itunes-music-store-support/comment-page-1/#comment-439 A Different Ben Fri, 10 Mar 2006 18:39:49 +0000 http://skeltoac.com/?p=55#comment-439 Just for the sake of completeness, here is the conclusion of my attempt to get them to fix the brokenness: > Thank you for contacting the iTunes Music Store. > > Your request for a refund for the purchase "The Long Con" was > carefully considered; however, your request was denied. > > According to our Terms of Sale, all purchases made on the > iTunes Music Store are ineligible for refund. This policy > matches our refund policies on open or downloaded software > and provides protection for copyrighted materials. > > For more information, please review the entire Terms of Sale > for the iTunes Music Store at > http://www.apple.com/support/itunes/legal/policies.html. > > Sincerely,   > Mehmet > > The iTunes Music Store team Just for the sake of completeness, here is the conclusion of my attempt to get them to fix the brokenness:

> Thank you for contacting the iTunes Music Store.
>
> Your request for a refund for the purchase “The Long Con” was
> carefully considered; however, your request was denied.
>
> According to our Terms of Sale, all purchases made on the
> iTunes Music Store are ineligible for refund. This policy
> matches our refund policies on open or downloaded software
> and provides protection for copyrighted materials.
>
> For more information, please review the entire Terms of Sale
> for the iTunes Music Store at
> http://www.apple.com/support/itunes/legal/policies.html.
>
> Sincerely,  
> Mehmet
>
> The iTunes Music Store team

]]> By: Strixy http://skeltoac.com/2006/02/21/apple-itunes-music-store-support/comment-page-1/#comment-438 Strixy Fri, 10 Mar 2006 14:21:26 +0000 http://skeltoac.com/?p=55#comment-438 Nice translation. ;) I especially like the order of the technorati tags following the post. Nice translation. ;) I especially like the order of the technorati tags following the post.

]]> By: A Different Ben http://skeltoac.com/2006/02/21/apple-itunes-music-store-support/comment-page-1/#comment-437 A Different Ben Fri, 03 Mar 2006 13:49:19 +0000 http://skeltoac.com/?p=55#comment-437 I also contacted them about the encoding of this episode. Their reply: > Thank you for contacting the iTunes Music Store. We have investigated the > issue you reported regarding the "Lost" episode "The Long Con". However, > we were unable to reproduce the error you have experienced with the audio > in this episode. We have determined that the sound quality of the video > is as the artist intended. So I'm taking another crack at this. I made spectrograms of the audio from the title screen in "The Long Con" and the episodes before and after it. You can clearly see that the same audio that appears in all three episodes is much louder and suffers distortion in "The Long Con." Check it out. http://homepage.mac.com/benjaminburke/testcases/1/ BTW, I swear I have a life... :) I also contacted them about the encoding of this episode. Their reply:

> Thank you for contacting the iTunes Music Store. We have investigated the
> issue you reported regarding the “Lost” episode “The Long Con”. However,
> we were unable to reproduce the error you have experienced with the audio
> in this episode. We have determined that the sound quality of the video
> is as the artist intended.

So I’m taking another crack at this. I made spectrograms of the audio from the title screen in “The Long Con” and the episodes before and after it. You can clearly see that the same audio that appears in all three episodes is much louder and suffers distortion in “The Long Con.” Check it out. http://homepage.mac.com/benjaminburke/testcases/1/

BTW, I swear I have a life… :)

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